COVID-19 UPDATE.

18.03.2020

COVID-19 UPDATE.

18.03.2020

07.05.20 OUR SHOWROOMS MAY BE CLOSED, BUT WE ARE STILL AVAILABLE FOR BUSINESS.

In these challenging times, we just wanted to make you aware of what services we are still offering.

We appreciate cars and bikes are not the most important thing to be talking about right now, but if you’re in need of a new vehicle, or you are a key worker and you need your car fixed, repaired or replaced, or if you’re in urgent need of assistance, we want you to know the best ways to get in touch with us.

Car / Bike Purchases

If you have an enquiry on a New or Approved Used vehicle, we are able to accept digital leads via our websites and also via customer.parklane@bmwparklane.co.uk.

You can find our latest offers on new or used vehicles on our websites:

We still are awaiting further guidance from the government before being able to deliver vehicles, but we have a good stock level of all models and are able to deliver nationwide when the government guidance permits us to enable these services.

Servicing

We are pleased to announce our service centre at Battersea is now open by appointment only. Monday to Friday, 09.00-17.00. To make an appointment please call 03707005204 or email Service.voicemail@bmwparklane.co.uk.

Our Park Royal service centre is temporarily closed.

Future Servicing

We can also take future bookings for all of our customers. Please do get in touch to make a booking Tel 0370 700 5204 or email: Service.voicemail@bmwparklane.co.uk

Bodyshop

Our Bodyshop is now open by appointment only. Should you have any queries please contact us by email or telephone: battbody@bmwparklane.co.uk Tel 03707005202or 02071711440

Parts Enquiries

Our online shops are available and able to deliver to you. If you need a part for your car you can order via the online shops here:

www.shop.bmw.co.uk www.shop.mini.co.uk

For Parts queries please call 0370 700 5203 or email battpart@bmwparklane.co.uk

Financial Services

If you need further clarity or have a query regarding your payments, you can speak to Financial Services directly by calling 0370 5050150. As you can understand their lines may be busy at the moment, but you can also complete the online form request by visiting: https://discover.bmw.co.uk/article/bmw-fs-coronavirus-statement

Contacting us

The best way to contact us is via email and they have been given in the department areas above. You can also submit your enquiry through our websites in the normal way, these are being constantly monitored and we will again aim to respond within 48 hours.

Our phone lines currently aren’t live but if you leave a message we have a team attending to these. It will take us a bit longer to respond to your enquiry, but we will again aim to reply within 48 hours.

We regularly update our social media channels and are able to pick up your messages on there, it may take us slightly longer than usual to reply, but we are live and active so message us and we will respond as soon as we can. Stay up to date with our latest news on there and get in touch if you have a query.

We hope this helps give you some clarity on how we are currently operating and how you can best get in contact with us.

As the government changes its guidance we will communicate with our Park Lane Community as and when other services become available.

Stay safe to everyone and we will be in touch again very soon

07.04.20

Park Royal Closure

Our Service and Parts location in Park Royal is now temporarily closed. However, whilst our Service Centre, including Parts at Battersea is closed to the public, we are maintaining a service by booking only for Emergency Services and Key Workers for Service, Accident repair and MOTs. Should you have any questions regarding your vehicle please email us at Service.voicemail@bmwparklane.co.uk .

For Parts ordering and deliveries please visit our Online Shops www.shop.bmw.co.uk or www.shop.mini.co.uk or call 0370 700 5203, for Parts queries please email battpart@bmwparklane.co.uk

31.03.20 Sales Function Closure. In line with government guidance on practical social distancing and non-essential work, our Sales Showrooms and Teams are now temporarily closed. This applies to the sale of New and Approved Used BMW, MINI and BMW Motorrad vehicles.

Our Corporate sales team is continuing to operate remotely with a smaller team and we will also continue to remotely operate our Specialist Sales team again on a reduced team basis and and will be able to help you with a new or existing enquiry. For all other urgent enquiries please do use our customer.parklane@bmwparklane.co.uk email and we will direct your request accordingly to our relevant head of department to answer any outstanding questions you may have.

Our Service locations in both Park Royal and Battersea are closed to the public but continue to operate with a smaller reduced team to support the repair of essential Service vehicles and emergency appointments for key workers and critical staff. We do recognise that for some customers your vehicle may already be with us and be awaiting repair or be in progress with a repair. Should you have any questions regarding your vehicle with us then please do email us at customer.parklane@bmwparklane.co.uk.

Additionally if you are a key worker and require emergency assistance with your vehicle please email us and we will do our best to assist you.

Across the business our websites are live and up to date with our latest offers for Q2 across all of our brands and we are still able to receive and process electronic enquiries. For Approved Used BMW & MINI cars our online ‘Reserve & Buy’ functionality is live and ready to use. For any stock enquiries whether it be for a BMW car or Motorrad bike, please get in touch by emailing mail@bmwparklane.co.uk.

We recognise that these are truly unprecedented times and that our priority is for the health and wellbeing of our customers and staff. I would like to thank all of our colleagues for pulling together in an incredible way and also to our customers for their valued business. As customers ourselves we are fully aware of the volume of communications you are receiving from companies with regards to their products and services. Our approach would be to ask you to review our websites for the latest updates to our business, however we will communicate with you as we re-open our business accordingly.

Rest assured we will be back and fully operational when the time is right to do so, and whilst we will do our best to bring you JOY and brighten your day in these times, we also recognise there are more important things than talking about cars and mobility right now.

26.03.20

New MOT rules announced.

Here is our latest business update on the recent MOT extension issued by the Government. Further guidance can also be found here: https://bit.ly/39kGQMT

Due to the unfolding COVID-19 situation, we’d like to make you aware that cars and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months. This will continue until confirmed otherwise. Please be aware that in the meantime vehicles must be kept in a roadworthy condition, drivers can still be prosecuted if driving unsafe vehicles.

If you would like to get in touch with our business, where possible please email mail@bmwparklane.co.uk

Stay safe, stay positive.

23.03.20

Showroom Closure.

As we monitor the impact of COVID-19, we, like all businesses, must put the health and safety of our staff and customers as our top priority. With this in mind we have taken the tough but necessary decision to temporarily close our showrooms for the forseeable future as of 18.00 Monday 23 March 2020. This decision has been taken in light of the current government advice and the need for us to reduce our contact with each other to help stop the spread of COVID-19.

If you currently have an order in process with us, our team will already be in touch with you and will update you with the best and safest way to get your vehicle to you.

As we move forward in these difficult times, we want you to be clear that you can still do business with us digitally and over the phone, and you can speak to our teams about delivering your car direct to your home so please do get in touch if you have any questions.

Our service centre will remain open and we have a small team of skilled employees operating within the safe working guidelines. Once we have completed any work already booked in, any new work will be prioritised and we will of course ensure any key workers remain mobile.If your car is already with us, we will complete this work and get in touch with you to organise a suitable and safe collection or delivery of your vehicle.

Our staff have been dedicated and brilliant through these turbulent times, and I also want to take a moment to thank them all for their support and hard work in continuing to offer our customers the best possible service, no matter what the circumstances.

As we enter this next phase we will be keeping you up to date regularly on our websites and Social Media pages including vehicle servicing updates so please stay connected.

We appreciate your continued support for our business during this difficult time and we look forward to welcoming you back to our flagship showroom or service centre in the future.

19.03.20

Parts Counter Closure

Due to the outbreak of COVID-19, our Parts Counter at both our Service Centres will be closed from Friday 20 March onwards. For enquiries or to place an order by telephone, please call 0207 171 1439 or alternatively visit us online at www.shop.BMW.co.uk or www.shop.MINI.co.uk. We will endeavour to fulfil all orders by post courier. We apologise for any inconvenience caused and request for your patience in these difficult times.

Cash Payments

We are now also no longer accepting cash payments in our showrooms, lifestyle shops, parts and Aftersales departments. We will accept Credit Card payments over the phone up to £100 only, for payments over £100 we will accept bank transfer or Debit Card. Please note that we will continue to accept Credit Card payments with chip and pin onsite.

BMW i Showroom Closure.

To support our ongoing efforts to minimise the effects of the COVID-19 outbreak,our BMW i showroom will be closed as of Friday 20 March 2020 until further notice. For anyone looking to speak to our BMW i team, please head to our BMW showroom and ask at reception for a member of the BMW i team or get in touch with us digitally.

Aftersales Shuttle Service.

For the safety of our customers, the shuttle services at our Aftersales centres have been temporarily suspended with immediate effect. We are currently reviewing our mobility solutions and will update you when we know more.

Business Opening Hours

Due to the outbreak of COVID-19, our business hours will change to the below with immediate effect until the end of March, click here to find out more.

18.03.20

Message from our Managing Director.

I wanted to share an update with you regarding the current business situation in light of the COVID-19 outbreak.

As it stands business is running smoothly and we remain open for business at our showrooms on Park Lane and both our Aftersales facilities in Battersea and Park Royal.

We are following Government guidelines across our business to ensure we adhere to any regulations in place and to maintain safe premises for our staff and customers. At Park Lane we pride ourselves on our ability to deliver excellent service on all occasions, and we are doing all we can to maintain this level of service to our customers.

As the situation develops many of our staff will need to work remotely which may result in a delay to the service we provide. We appreciate your support and understanding that through any decision or outcome,Park Lane is putting the safety of our customers and staff as our top priority during this time. With this in mind please don’t be offended if we don’t shake your hand on arrival or if you see our cleaning teams on site during the day performing extra maintenance, these are just some of the measures we have put in place to ensure our workplace remains a healthy and safe place to be.

All our communication channels remain open, so if you are struggling to get in touch with someone, please email or call our central lines and we will be able to connect you to the best person to help with your enquiry. You can find these on our websites and across our Google and social media pages. To stay up to date with any new announcements please visit these pages to find out the latest information from the business.

As always we want to thank you for your support, so if you are looking to book your car in for scheduled maintenance or an unexpected repair, or to talk to our team about your next car with us, we would be delighted to discuss an appointment with you with our sales team or aftersales centre. Whilst our showrooms remain open currently we do encourage customers to engage with us digitally or by phone where possible although we understand this may not always be possible. This also applies to our aftersales locations. On the occasion you are on site we will apply professional safe distancing principles with you for your comfort. If you are currently self-isolating or feel uncomfortable visiting our business we have a range of logistics options that we can discuss with you to help make your transaction with us as straight forward as possible.

We also recognise that circumstances are currently changing quickly and we will adapt to these accordingly and update you so you are aware of our actions to support you.

With our best wishes to all of our customers during this challenging time,

Chris Learmonth

Managing Director, Park Lane Ltd.