We’re still here for you.

04.11.2020

We’re still here for you.

04.11.2020

Following government guidelines, our showroom will be closed from Thursday 5 November through to Wednesday 2 December. While our showroom may be closed, we remain open for business and contactable online for both existing and new customers.

Available either by telephone or virtual appointment, we’re here for you and confident we can continue to support all your needs - the only difference - is we’re able to do this from the comfort of your home. For servicing, rest assured both our Aftersales centres remain open with social distancing measures in place.

To help, we’ve provided further information below on what’s changed and how you can continue to interact with us over the course of November.

WHAT’S NEW.

SERVICE

Our Service facilities will remain open to all customers and we continue our commitment to facilitate full social distancing and maintain enhanced hygiene standards throughout and when handling your bike.

Current service bookings will remain unaffected and we have a self-service check in on arrival, so you can easily drop your bike off during your visit.

PARTS

Our Parts counter is available online with either collection or delivery options available.

For more detailed information on the safety measures we have in place at our Battersea Service Centre or on what to expect when next visiting, please have a read for our Servicing section below, or take a look at our virtual tour video here.

SALES

For Sales, we are open virtually for Click & Collect and can support you by phone or video call, so you can continue to explore our range of vehicles to find the perfect fit for you from the safety and convenience of your home.

If you’ve already decided, you can simply reserve online and we can do everything virtually. We also offer a direct delivery service, find out more when booking a virtual appointment with us.

Over the course of the last 12 months we have been working hard to make sure we can continue to offer the highly regarded level of service you’d expect from us, both in-store and online. So whilst we’re not able to welcome you through our doors, why don’t you take this opportunity to experience us online? Find out more below.

HOW TO GET IN CONTACT WITH US.

Getting in touch is still as simple and convenient as ever. We have virtual and video appointments which can be made here.

BOOKING AN APPOINTMENT.

If you want to book a sales appointment or for work to be done on your vehicle click on either of the following: Sales | Service

Please note that while our service centres are open we are not able to accept walk-ins and customers must adhere to our social distancing measures. We appreciate your cooperation in adhering to these measures.

CLICK & COLLECT.

We will be offering a Click & Collect service for new and approved used bike purchases.

We have a team of experts in place to conduct a contactless handover for you. Our team will be in touch prior to your collection, this is due to us offering a limited number of handovers per day to ensure we can keep to social distancing regulations. During collection, rest assured that we have implemented social distancing measures to keep you and our employees safe.

For more information about our Click & Collect process, speak to a member of the team during your virtual appointment.

SERVICING.

Please note the government has not announced any extension at this point for MOT dates, so we do encourage you to continue with your appointments and book in if you need to.

We have a safe and convenient self check-in process; enabling contactless key drop for your visit. We have prepared a video for youhere on how to use our self check-in facility.

Before your bike goes into the workshop protective covers will be applied. Whilst your bike is being worked on, our technicians will wear protective clothing. Your bike and key will be sanitised with an anti-bacterial spray before being returned to you.

BROWSE USED.

With a range of bikes to cater for every adventure and suit all tastes. We're confident that we have the bike for you. To view our array of Approved Used bike available click here.

CUSTOM NEW.

Use our online configurator to build your very own custom BMW bike. The options are endless! You can then share your desired specification with our team during your virtual video or telephone appointment. To access our online configurator click here.

RESERVING ONLINE.

You can now purchase a BMW from the comfort of your home. Enjoy browsing through our complete range of new or Approved Used bikes. You can then request a part-exchange value, reserve and request a finance quotation all online.

Once you’re happy with your new vehicle we’ve a simple, easy and secure online payment and paperwork process.

SUSPENSION OF TEST RIDES.

Unfortunately due to the latest government restrictions, we’re unable to accommodate test ride requests. However our sales team are able to offer video ‘walkarounds’ of the bike you are interested in, which you'll be able to watch at your leisure.

SOCIAL MEDIA.

To stay up to date with all the latest news regarding the current running of our services, as well as exciting product information and new releases, head over to our social media channels and follow our pages. We’ll be using these to keep you updated on all our latest news.

PROCESS.

We have implemented a number of measures to ensure your experience with BMW Motorrad Park Lane is smooth and most importantly, safe. We would therefore like to encourage you to read our 5 steps to safer working together here. If you would like to have a look at our full operations and the processes we have put in place internally, you can also view this full document here.